I paid for Premium but it is not showing

You paid, and the app is acting like you did not. Frustrating, and almost always fixable in two minutes without contacting anyone. Purchases live with Apple, so this is nearly always a connection problem between your Apple Account and the app, not a lost purchase.

1. Restore Purchases

Open Settings in the app and tap Restore Purchases. This asks Apple for your purchase history and relinks it. For most people, Premium is back before the spinner stops.

2. Check which Apple Account you are on

The purchase belongs to the Apple Account that bought it. If Premium is missing on a new device, or after a family member set your phone up, check you are signed in to the same account: iPhone Settings, tap your name at the top. If a different account bought Premium, sign in with that one and run Restore Purchases again.

Note: your Event Countdown sign in and your Apple Account are separate things. Premium follows the Apple Account.

3. Check the subscription is actually active

iPhone Settings, tap your name, then Subscriptions, and look for Countdown. If it says expired, the subscription ended, most often because a payment failed or it was cancelled earlier. You can start it again from the same screen. If you cancelled during a free trial, Premium ends when the trial ends: that is the trial working as designed, not a charge going missing.

4. Family Sharing

App Store subscriptions are personal by default. If someone in your family bought Premium, it does not automatically apply to your device.

Still not showing?

If you have a receipt from Apple and Premium still will not appear, contact us. Best of all, use Settings then Contact Support inside the app, which attaches the account details we need, and mention the date on the Apple receipt. We will get you sorted.