Widget not appearing or showing blank

Widgets are drawn by iOS on the app's behalf, on the system's schedule. When one goes blank or vanishes from the widget gallery, it is nearly always the system's widget cache rather than your data. Work down this ladder; most cases are fixed by step 2.

The fix ladder

1. Open the app. Widgets refresh their data when the app runs. Check your events are there; if the app looks right, the widget will follow.
2. Remove and re-add the widget. Touch and hold the widget, tap Remove Widget, then add it again from the gallery. This forces iOS to rebuild it.
3. Restart your iPhone. The widget system itself can wedge; a restart clears it.
4. Check the widget's event still exists. A widget pinned to a deleted event has nothing to show. Edit the widget (touch and hold, then Edit Widget) and pick an event.
5. Premium widgets need Premium. The Live Countdown widget, Lock Screen widgets and the multi event grid are part of Premium. If a subscription lapsed, those widgets stop updating. See What Premium includes.
6. Countdown missing from the widget gallery? iOS occasionally loses newly installed apps from the gallery. Restart the phone; if it is still missing, reinstall the app. Your events live in your account and come straight back when you sign in.

Still stuck?

Contact us with your iPhone model, iOS version and which widget size you added. In the app, Settings then Contact Support attaches the details automatically.