My events disappeared after upgrading or switching devices

First, the important part: your events are almost certainly not lost. Countdowns live in your account on our servers, not only on the phone. When a new device shows an empty list, the device simply is not signed in to the account that holds them.

Only one or two events missing?

If most events are there and just a few are hidden, check the calendar filter first: tap All Events at the top left and make sure every calendar is ticked. And if an event was deleted by mistake, it can come back within 30 days: see Restore a deleted event.

If you created an account

Open Settings in the app and tap Sign In, then use the email address you used before. Your events download as soon as you are in.

Forgot the password? Use Forgot Password on the sign in screen, and see Can't sign in, or forgot your password if the reset email does not arrive.

If you never created an account

Countdowns still belong to an account we create behind the scenes for your device. On a new phone, the app tries to reconnect to it automatically.

If that automatic restore cannot complete, the app now tells you so and offers Contact Us. Use it: it sends us the technical identifiers we need, and we can move your countdowns onto your new device for you. This is a routine request and usually quick.

The safety net for next time

Creating a free account with your email is the reliable way to carry countdowns across phones: sign in anywhere and everything follows. Settings, then Sign In or Sign Up.

Nothing above worked?

Contact us and mention your old and new device. If the app still runs on the old phone, open Settings then Contact Support from the old phone if you can; that message includes the account details that make the move fastest.