Can't sign in, or forgot your password

Sign in problems come down to one of three things: the password, the email address, or the reset email going astray. In order:

Reset your password

1. In the app, go to Settings, then Sign In.
2. Tap Forgot Password.
3. Enter your email address and send the reset. Follow the link in the email to set a new password, then sign in with it.

No reset email?

• Check spam and junk, and any Promotions tab. Search your mail for "Event Countdown".
• Give it a few minutes; resets usually arrive quickly but can lag.
• Try the other address. The most common cause of a missing reset email is asking for it at an address that has no account. If you have more than one email, try each. The account is under whichever address you originally signed up with.
• If a message says the device could not be verified, delete and reinstall the app and try once more. That refreshes the device check that protects password resets.

Not sure you ever created an account?

You can use Event Countdown for years without one. If you never signed up, there is no password to reset, and your events live on the device's own account instead. That matters when switching phones: see My events disappeared after upgrading or switching devices.

Locked out with no access to the email itself?

If the account's email address is one you can no longer receive mail at, contact us. Tell us the old address and the address you want to use, and we will verify it is you and move the account across safely.